1. Introduction

We respect your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and your rights.

2. Controller

Our website address is: https://lesliespannatelier.com.
Email: leslie@lesliespannatelier.com

3. Information We Collect

• Account information: name, email, username, password (hashed) when you create a customer account.
• Order & transaction data: billing/shipping address, phone number, payment method details (payment processor stores full payment data; we receive transaction identifiers and order totals).
• Product reviews: name, review content, rating, and any optional info you provide when submitting reviews. Reviews may be published publicly.
• Digital downloads: purchase records, license details, and the files you download (we log download events).
• Communications: customer service messages, support emails, and any messages you send via contact forms.
• Technical & usage data: IP address, browser, device, pages visited, plugins (e.g., WooCommerce logs, analytics), and cookies.
• Marketing data: newsletter subscription status and marketing preferences.

4. Legal Bases for Processing (where applicable)

• Contract: to fulfill orders, process payments, deliver digital downloads, and manage accounts.
• Consent: for marketing communications and product reviews (where required).
• Legitimate interests: fraud prevention, site security, analytics, and improving our services.
• Legal obligations: record keeping and tax/compliance requirements.

5. How We Use Your Information

• Process and fulfill orders, deliver digital goods, and manage accounts.
• Publish product reviews (using the name and content you provide).
• Send transactional emails (order confirmations, shipping updates) and marketing emails if you opt in.
• Provide customer support and resolve disputes.
• Improve site functionality and security with analytics and logs.
• Prevent fraud and enforce our terms.

6. Cookies & Tracking

We use cookies and similar technologies for essential site functions, cart/session management, analytics, and optional marketing. You can manage cookie preferences via your browser or any cookie banner we provide.

7. Third-Party Services

We use third-party providers for payment processing (e.g., Stripe/PayPal), hosting, email delivery, analytics, and fulfillment. These providers may process personal data on our behalf under their own privacy terms. We do not control their policies.

8. Product Reviews & Public Content

Reviews you submit (name, content, rating) may be displayed publicly. Do not include sensitive personal data in reviews. We may moderate or remove reviews that violate our terms.

9. Digital Downloads — Personal Use Only

Purchased digital books are licensed for your personal, non‑commercial use only; you may read and store the files for your own use but may not copy, distribute, resell, share, modify, or create derivative works. Books are delivered via secure download links; we log download activity and may revoke access for refunds, repeated abuse, or breach of license. License terms are shown at checkout.

10. Data Retention

We retain account and order data as long as necessary for business, tax, or legal obligations. You may request deletion of your account and personal data subject to legal retention requirements and limitations related to order records.

11. Your Rights

Depending on your jurisdiction, you may have rights to: access, correct, delete, restrict processing, portability, withdraw consent, and object to certain processing. To exercise rights, contact leslie@lesliespannatelier.com. We may require identity verification.

12. Security

We implement reasonable technical and organizational measures (encryption for data in transit, secure hosting, access controls) to protect personal data. No system is completely secure; we will notify affected users of data breaches as required by law.

13. Children

Our site is not directed to children under 16. We do not knowingly collect personal data from children; if we learn of such collection, we will delete the data.

14. International Transfers

Data may be processed in countries outside your jurisdiction by service providers. We will take measures to ensure appropriate safeguards (e.g., standard contractual clauses) where required.

15. Changes to This Policy

We may update this policy; we will post the revised policy with a new “Last updated” date. Significant changes will be communicated before taking effect when required.

16. Contact

Privacy questions or requests: leslie@lesliespannatelier.com